If you are not entirely satisfied with your order, we are here to help. Please review our return and refund policy below.
Returns:
We accept returns on unworn, unwashed, or defective merchandise within 30 days of the original purchase date. To be eligible for a return, your item must be in the same condition as received, with the original tags and packaging intact. Please note that certain items, such as personalized or final sale items, may not be eligible for return.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
Exchanges:
If you would like to exchange an item for a different size or color, please contact us to arrange the exchange process. We will provide you with instructions on how to return the original item and process the exchange for the new item.
Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with details and photographic evidence of the issue. We will work to promptly resolve the situation and provide you with a replacement or refund as applicable.
How to Initiate a Return:
To initiate a return, please contact our customer support team at [email protected] with your order number and details of the item you wish to return. We will provide you with further instructions on the return process.
We are committed to providing excellent customer service and are dedicated to ensuring that you are satisfied with your shopping experience at www.onlineitdeals.com . If you have any questions or concerns about our return and refund policy, please do not hesitate to reach out to us.
